Telecommunications & Networking Software Outsourcing & Custom Development

G&G has substantial experience in working with Telecommunications, Cable TV, Internet, Paging, Cellular/ PCS, Electronic mail, Telephone, and IP telephony industries in providing a variety of software solutions, custom applications and IT software outsourcing services, including Telecom billing, provisioning & configuration application software, Voice over IP (VoIP) software solutions, Call Center Software Solutions, application software for Centrex, PBX/Key Systems, CTI Software, predictive dialers, IVR and ACD systems software and more.

The following provides a list of selected areas where G&G either developed or are developing a custom software application or is engaged in discussion with a potential telecommunications partner:

• Voice systems & Automation software development
• Voice over IP (VoIP) software applications
• Telecom billing, provisioning & configuration application software
• Automated provisioning, billing and customer care software for Web Hosting, Internet Telephony, Wireless and Wired Internet Access, including billing, cost allocation, customer care, traffic management and IP services delivery (including GSM, Landline / Wireline, ISP, Broadband and WLL offerings, Cellular, WiFi and Cable companies)
• Convergent billing and information systems development for Cable TV, Internet, paging, cellular/ PCS, electronic mail, telephone, IP telephony, electric utilities and other telecommunications and utility sectors
• Application development for complex network management solutions
• OSS (Operational Support System) software solution for helping carriers and service providers create and provision IP applications and to ensure comprehensive coverage of the entire Service Delivery process
• OSS software development to help broadband service providers to offer voice, video, and data services
• Call Center Software Solutions
• Customer care software applications for wireless & mobile carriers
• Inter-carrier billing solution to performs data collection, conversion, rating, billing and reporting
• VoIP Billing systems for startups and carrier class companies
• Data Collection System for Telcos with capability for collection, analysis, and monitoring of call detail records
• Custom application software automating service creation, activation, and maintenance across vendors, technologies, and network layers
• Operations support and billing software suite for entertainment, broadcast and communications services providers
• Voice messaging network management allowing voice mail administrators to analyze historical information
• Telecommunications software to report on incoming, outgoing, local & long distance calls
• Application software for Centrex, PBX/Key System call management and billing
• Custom application programming for real-time monitoring and reporting for entire voice network including VoIP
• Call Accounting software solution automating the task of Adds, Moves and Changes (including telemanagement software for enhancing workplace safety and security by providing enhanced 911 data to rescuers)
• Software development for Call centers that includes CTI Software, predictive dialers, IVR and ACD systems
• Custom software for Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM
• Telephony automaton software for Unix, Linux, PDA devices and Windows 2000 / NT platforms
• Call tracking and management solution for tracking and analyzing telephone traffic, and spoting excess usage problems
• Custom software and IP telephony applications for Cisco IP phone systems (including speed dial, call forward, call transfer, messaging features)
• Telephone fraud protection software, and solutions for cable TV/cable design, drafting (CADD) and management software
• Custom applications software programming services in message switching applications
• Development of secure software and hardware solutions designed to handle instant messaging (IM) and call-announcing needs of modern offices
• Business intelligence and enterprise integration solutions for telecommunications application
• Call processing software development for Unix, Linux, PDA devices and Windows 2000 / NT platforms
• Messaging applications, multimedia applications and telecom applications on various platforms
• Call Processing Software for business applications to manage, monitor, and control calls in a variety of communication environments and for supporting leading PBX/ACDs and IP communication environments
• Application software development and integration of call information management for managing data associated with a call and makes it available to applications, such as IVR or agent desktop applications
• Development of custom software application for fast, easy integration and configuration of Intel® telephony boards with Microsoft speech server platforms (letting speech developers focus on the design for applications built on Microsoft Speech Server Software)
• Call monitoring software for real-time call monitoring of call information such as ANI, DNIS, call and agent state changes, and call destination data (for easy integration with business applications in a call center environment)
• Call routing software for managing call distribution within a call center environment by handling the potentially complex, switch-dependent call routing logic, ensuring that callers are directly routed to the appropriate workgroup or agent
• Network security consulting and digital & fiber optics switching software

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