Custom Software Development, Maintenance, Technical support, eCommerce web site solution, eCommerce website design, software application

G&G provides technical support and maintenance services onsite for your IT software infrastructure and development. We have long experience in protecting your investment in custom software development, wireless mobile applications, real time embedded systems and other information technology products and properties. We are dedicated to helping customers resolve technical issues at agreed service levels on client site and ensuring clients’ complete success. Among many other information technology properties we maintain and support your eCommerce web site solution, ERP software infrastructure, Wireless Mobile application infrastructure, web portal design assets, Legacy systems, eBusiness applications, eCommerce website design, including complete support of your backend databases (whether it is SQL Server, Oracle, DB2 UDB, Informix or Sybase). Our On-site Software Maintenance & Technical Support team provides enterprise-class production support on a round the clock basis. G&G uses either your own tools and technologies onsite or our own state-of-the-art support systems and expert teams to log, track, and resolve issues, providing levels of accountability, traceability, and visibility our customers require in supporting their mission-critical business processes and IT systems.

We support and maintain the custom application software developed by G&G’s offshore and on-site team. We also provide technical support for other third party software and IT products, including real time embedded systems, custom software development assets and system integrated by third-party software vendors and off-the-shelf third party software applications (e.g., MS Word, Outlook, Excel, SQL Server, Oracle, IBM DB2, Informix, Sun Java, J2EE, .Net and more). Based on your software portfolio G&G team works with the third-party software suppliers and vendors to resolve issues and update your IT software infrastructure as frequently as necessary.

We use formal review processes and in-house (and third-party) software tools for analyzing and diagnosing problem issues in your Wireless Mobile application infrastructure, eCommerce web site solutions, custom software development and applications, eBusiness applications, ERP software portfolio, web portal design, Legacy systems, and eCommerce website designs. We also employ industry specific tools and diagnostic systems for analyzing reported problems and resolving them, like Protocol Analyzer, Network Analyzer, Call Generators, etc. for telecom industry. Formal escalation guidelines ensure problem reports are resolved in a timely manner with the proper level of visibility. Critical issues are reviewed daily and weekly by the Product Development management team, senior management team, and executive management if necessary.

Some of our onsite software maintenance and technical support services are as follows:-

• Software applications / systems / code maintenance:
  • Bug-fixing
  • Problem reporting
  • Source code control & version management
• Software Enhancement:
  • New feature development
  • Re-engineering
  • Performance improvements
  • Improvements in reliability & robustness
  • GUI modification & enhancement
• Porting & Conversion to other platforms
• Maintenance and support for eCommerce web site solution
• Software Upgrade, optimization
• Maintenance and system integration of Legacy systems (including Mainframe systems)
• Database support and performance tuning
• Conversion of data from existing systems to another
• Data migration
• Technical support and regular maintenance of eCommerce website design
• Development of add-on modules
• Technical support & upgrade of real time embedded systems
• Software auditing
• Interface development to in-house software or third-party software
• Web enabling of Legacy systems
• Operations / Recovery, Regular Back-up, Systems management