Offshore Software Maintenance & Technical Support (for Java, J2EE, .Net, Linux, AS400 iSeries System i RPG, SQL Server, Oracle, DB2 UDB, MySQL and more)

G&G Technologies provides complete offshore software maintenance and technical support services for your IT software infrastructure. We understand how important it is to protect your investment in software, hardware, real time embedded systems, various software applications, ERP systems and other information technology products and intellectual properties. In our offshore software maintenance plan we are dedicated to helping customers resolve technical issues at agreed service levels and ensuring clients' complete success. For offshore technical support we maintain and support your eCommerce web site solutions, Legacy systems, eBusiness applications portfolio, eCommerce website development infrastructure, including complete support of your backend databases (whether it is SQL Server, Oracle, DB2 UDB, MySQL or Sybase) and software applications developed using Java, J2EE, .NET, Linux, AS400 iSeries (System i) RPG and CL.

G&G uses state-of-the-art support systems, business intelligence consulting and expert teams to log, track, and resolve issues, providing levels of accountability, traceability, and visibility our customers require in supporting their mission-critical business processes and IT systems. Our offshore software maintenance and technical support team provides enterprise-class production support on a round the clock basis.

We not only support and maintain the custom application software developed by G&G Technologies, but also other third party software and IT products, including custom software developed and system integrated by third-party software vendors and off-the-shelf third party software applications (e.g., MS Word, Outlook, Excel, SQL Server, Oracle, IBM DB2 UDB, MySQL, Sybase, Sun Java, J2EE, .Net, AS400 iSeries System i RPG and more). Based on your software systems portfolio we work with the third-party software suppliers and vendors to resolve issues and update your IT software infrastructure as frequently as necessary. In addition to our eBusiness application development and eCommerce website development services while doing offshore software maintenance and technical support we also maintain and provide technical support for those investments and ancillary back-end infrastructure like payment processing gateways, shopping carts, web application security, databases and more.

We use formal review processes, business intelligence consulting and in-house (and third-party) software tools for analyzing and diagnosing problem issues in your eCommerce web applications solutions, custom software applications, eBusiness applications, Legacy systems, and eCommerce website designs. In our offshore software maintenance and technical support approach we employ many industry specific tools and diagnostic systems for analyzing reported problems and resolving them, like Protocol Analyzer, Network Analyzer, Call Generators, etc. for telecom industry.

Formal escalation guidelines ensure problem reports are resolved in a timely manner with the proper level of visibility. Critical issues are reviewed daily and weekly by the Product Development management team, senior management team, and executive management if necessary.

Highlights of some of our offshore software maintenance and technical support services are as follows:-

• Software applications / systems / code maintenance:
  • Bug-fixing (improving software robustness)
  • Problem reporting
  • Source code control & version management
• Software Upgrade, optimization
• Software Enhancement:
  • New feature development (improving functionality)
  • Re-engineering
  • Performance improvements
  • Improvements in reliability & maintainability
  • GUI modification & enhancement
• Porting & Conversion to other platforms
• eBusiness application development and eCommerce website development and maintenance services
• Maintenance and system integration of Legacy systems (including Mainframe systems)
• Database support and performance tuning
• Conversion of data from existing systems to another
• Data migration
• ERP software development and ERP implementation
• Development of add-on modules
• Software auditing
• Interface development to in-house software or third-party software
• Web enabling of Legacy systems
• Operations / Recovery, Regular Back-up, Systems management