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Medical transcription & document management system development

Client
A leader in transcription tools to the Healthcare Industry for more than a decade and a leader in document management systems for 23 years.

Team
A team of 12 designers (project leader, designers, senior programmers, junior programmers), 3 test engineers & testers, 2 technical writers (for documentation) in New Delhi, India lab. Senior project management team (of two) in North Carolina lab.

Software Technologies
Java, Oracle8I, ODBC, CORBA, Interfaces with Dialogic hardware, API with MS Word, HIPAA compliance.

Duration
From mid-1999 - 2003

A Brief description
Starting from mid-1999 we are developing a very large distributed Transcription and medical document management system in India. In this project we have a team of approx. 17 professionals working in New Delhi, India and a team of two senior project managers working from our North Carolina lab. Our client, a leader in transcription tools to the Healthcare Industry for more than a decade, announced a new Transcription Service offering. We have developed an Internet solution allowing its customers service choices ranging from a total in-house solution to a total Application Services Provider (ASP) service, whereby this client can provide any or all transcription services, software, hardware and HIS integration via the Internet. The ASP model allows transcriptionists to move off premise and become employees of the client or better yet, independent contractors. This system is capable of taking over the burden of recruiting, managing and controlling the transcription process using our ASP solution which allows automatic job allocation and monitoring from our home offices.Hospitals can now outsource transcription by allowing their transcriptionists to be employees or contractors for this client. This move insures quality is retained, continuity and familiarity is maintained and public image is upheld. In this system we have taken the necessary encryption precautions recommended by HCFA and included the new HIPAA guidelines under consideration as Law. Encryption assures patient confidentiality at every level, in-house or over the World Wide Web.

The complete line up of products that supports Transcription Services includes:

eDictate™ system eTechnology

eTechnology harnesses the power of the latest proven technologies to offer a scalable, fully integrated, platform independent, turnkey solution to the Medical Transcription industry. With the internet as the transport medium, eTechnology enables users located virtually anywhere, to access the system from their desktops. Web enabled Portals allow authorized personnel access to timely information on work status. eTechnology provides security across all transactions. With dual-redundant hardware, eTechnology ensures uninterrupted availability. eTechnology uses Request Broker Architecture to improve response rate on all transactions. The Open Framework allows connectivity to any ODBC compliant database. eTechnology aims to boost productivity by automating Job Allocation, Performance Rating and seamlessly integrating Voice with Text.

eTechnology provides users with well-designed tools for easy installation, support, troubleshoot and diagnose potential problems and perform system upgrades.

Upcoming development

For the same system now the interfaces will be developed for Palm and Windows CE OS.

N.B: In this regard also please read another case study for Dictation management system development.

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