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Testing of Sales and Marketing Application

Client:
The client is the US subsidiary of a global leader in the management of production and energy resources. They specialize in helping customers to improve their performance and profitability, across a focused span of industries. The client provides market-leading expertise and technology to their customers in the oil, gas and chemicals sector; in power generation; food, beverage and personal healthcare; and in discrete and hybrid manufacturing. They also ensure the safe and efficient use of energy and natural resources, through innovative solutions for utilities; operators of industrial, commercial and residential buildings; equipment manufacturers; and all enterprises that depend on a high-quality, continuous power supply. The client also serves the specialized Rail systems, Wind Power and Power Component markets.

Team:

A 3 member test team (technical leader, and tester engineers) located at the lab in New Delhi, India. One (1) Project Manager located at our Research Triangle Park, Raleigh, NC.

Duration:

2002 - 2003

Software Technologies:

Windows 98, Windows NT 4.0 Service Pack 4, Windows ME, Windows 2000 Service Pack 2

Special Hardware:

  1. RIVA TNT 2 (PCI)
  2. RIVA TNT 2 (AGP)
  3. NVIDIA GE Force 2

A Brief Description:

The client has developed an application that will be used by its’ Sales Personnel for presentations at the customer sites. The application resides on a CD media. It runs on the personal computers (laptops or desktops).

This Software will be used by the client to present on-line demonstration of their products to their customers. The client has Sales Representatives (“SR”) all over the country (and world). These SRs actually visit their regional customers on-site and present the presentation.

The process is as follows:

  1. On the day of the presentation, the SR visits the customer site either with or without laptop and application CD.
  2. At the time of presentation, the SR plugs the CD in his/her laptop OR customer’s PC that has Internet connection (dial-in or DSL). This machine becomes the Viewer. In one session, there could be two viewers.
  3. At the same time the Specialist in Raleigh office logs in from his computer that already has the application loaded on his PC. He becomes the Presenter. In one session, there can be only one presenter.
  4. The complete application resides on CD. When the Presenter and Viewer are logged on through the Internet (using some main server in the client's ISP / data center). The application in Presenter mode and Viewer mode then communicate with each other throughout the presentation.
  5. Depending on customer’s needs, the presenter selects the presentation items.
  6. The actual presentation is in Macromedia Flash. It has simulation of a Control Room with all the equipments. The presentation demonstrates the functionality and connectivity of various equipments. The presentation has video and audio components.
  7. The Presenter controls the operation within the application.
  8. The viewer has View only control except Groupboard functionality.

Since the SRs are not all client's employees, they are free to use personal computers of any configuration (currently only with Microsoft Operating System). Therefore, this application needs to run on various platforms of hardware, operating systems, browsers etc.

Scope

The objective of this project was to test the application on various configurations. The testing of the application was conducted with following parameters:

Scope for Testing

Following parameters were used for testing:

Processors

Operating Systems

Memory

Graphics Adapters

Browsers

Connectivity

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