Offshore Software Maintenance & Technical Support (incl. ERP Software Development, ERP Implementation & Business Intelligence Consulting)

G&G Technologies provides complete support and maintenance services for your IT software infrastructure. We understand how important it is to protect your investment in software, hardware, real time embedded systems, ERP software development and ERP implementation and other information technology products and properties. We are dedicated to helping customers resolve technical issues at agreed service levels and ensuring clients' complete success. Among many other information technology properties we maintain and support your eCommerce web site solutions, Legacy systems, eBusiness application development, eCommerce website development infrastructure, including complete support of your backend databases (whether it is SQL Server, Oracle, DB2 UDB, or Sybase). Our Software Maintenance & Technical Support team provides enterprise-class production support on a round the clock basis.

G&G uses state-of-the-art support systems, business intelligence consulting and expert teams to log, track, and resolve issues, providing levels of accountability, traceability, and visibility our customers require in supporting their mission-critical business processes and IT systems.

We not only support and maintain the custom application software developed by G&G, but also other third party software and IT products, including custom software developed and system integrated by third-party software vendors and off-the-shelf third party software applications (e.g., MS Word, Outlook, Excel, SQL Server, Oracle, IBM DB2, Sun Java, J2EE, .Net and more). Based on your software portfolio we work with the third-party software suppliers and vendors to resolve issues and update your IT software infrastructure as frequently as necessary. In addition to our eBusiness application development and eCommerce website development services we also provide full maintenance and technical support for those investments and ancillary back-end infrastructure like payment processing gateways, shopping carts, web application security, databases and more.

We use formal review processes, business intelligence consulting and in-house (and third-party) software tools for analyzing and diagnosing problem issues in your eCommerce web site solutions, custom software applications, eBusiness applications, Legacy systems, and eCommerce website designs. We also employ industry specific tools and diagnostic systems for analyzing reported problems and resolving them, like Protocol Analyzer, Network Analyzer, Call Generators, etc. for telecom industry.

Formal escalation guidelines ensure problem reports are resolved in a timely manner with the proper level of visibility. Critical issues are reviewed daily and weekly by the Product Development management team, senior management team, and executive management if necessary.

Some of our software maintenance and technical support services are as follows:-

• Software applications / systems / code maintenance:
  • Bug-fixing
  • Problem reporting
  • Source code control & version management
• Software Upgrade, optimization
• Software Enhancement:
  • New feature development
  • Re-engineering
  • Performance improvements
  • Improvements in reliability & robustness
  • GUI modification & enhancement
• Porting & Conversion to other platforms
• eBusiness application development and eCommerce website development and maintenance services
• Maintenance and system integration of Legacy systems (including Mainframe systems)
• Database support and performance tuning
• Conversion of data from existing systems to another
• Data migration
• ERP software development and ERP implementation
• Development of add-on modules
• Software auditing
• Interface development to in-house software or third-party software
• Web enabling of Legacy systems
• Operations / Recovery, Regular Back-up, Systems management